Another email from the same Lush employee who contacted me regarding Lush wages. This is the content of the latest email
I do have another point to make that I don’t know whether you would be interested in mentioning?The words ‘Fresh’ and ‘Handmade’ don’t apply to the vast majority of Lush products anymore. I’m sure they were once made by hand – we hear stories of when Lush first started from the dying embers of Cosmetics To Go, buying organic bananas from Sainsburys and making soap in drain pipes and cat litter trays (clean ones of course) – but these days the products are mass produced in huge quantities in huge factories and, as I have discovered from one of the replies in your blogs, Lush doesn’t even make their soap they just buy it in in vast quantities, melt it down, colour and scent it and send it back out again, so how is that handmade?Surely it is something that Trading Standards would be interested in as it must be a breach of the Trades Descriptions Act. A customer thinks they are getting a fresh, handmade product and find it is 3 months old, bought in and manufactured in a machine.I hope the smell of bullshit keeps going. It is an incredible vehicle for staff both current and ex to vent their feelings and tell the world how corrupt Lush is. The comments seem to be drying up so I hope people are still reading it.Once again, please don’t mention my name. I am looking for another job but it’s not easy in this day and age.Oh, and something else that may interest you, Mark Constantine’s daughter XXX is, as you probably know, manager of the flagship Covent Garden store. (She got the job after the manager there was coerced into going to work at Head Office. There were no interviews she just got given it). But it was mentioned on facebook that some stores had been approached by outside companies asking them to do training on customer service as Lush’s customer service is very good (which it is at a store level – as born out by the Which? award recently). The general consensus was that we wouldn’t share what we have so it’s extra special. But not Covent Garden as this response shows: At Covent Garden we got approached by Intercontinental Hotels (The group that runs Travelodge) about our high standards in customer service and wanted us to do a workshop in the shop. We even got them to make it interactive with team challenges and in the end we received a payment of £150 for doing it…it was a great day xxJust shows they will do anything for money.