Another email arrived yesterday, responding to this post. It says
Hi there-I’ve become very interested in your blog lately due to just having left Lush after working for them for the past 6 1/2 years. I’m sure you’ll keep this anonymous as you always do. I know from the description which store was being described, XXX [removed to protect anonymity of previous poster], as I was the manager there for almost 6 years. Now I am not a huge fan of the way Lush is run, which you will find later in this email, but I do feel a little bit of a need to defend some of the points in the last post; maybe because it was my shop for so long. It is true that the heating is broken; I was told by one heating guy that our store is too long for the 1 heater it has. Technically it should have another one at the front of the shop but that didn’t happen in the refit. That being said, Lush has told us if it is too cold to shut the doors. I used to shut the doors but I can’t say if the current manager did. We even had a sign for the window that said ‘it maybe cold outside but it’s warm in here’ and we always got emails in the cold telling us to close the door.The bathroom and the smell are true. It’s gross but it’s a really old building protected because it’s a landmark so I’m not sure what Lush can actually do to help with that.It is very dodgy on that street. I doubt Mark would ever let sweet little Clare work there but the incident in TBS finally did wake up Mark and there will be a security system installed. Funnily enough lots of the employees were pissed at getting the new cameras.On the mark up of the prices 1. It is a buisness 2. It’s in Ireland. What the sales assistant don’t understand is the cost of trading in Ireland. Minimum wage is €8.65 and the rent of the premises is €19,000 a month! Between those 2 things 80% of profits for the month are blown. There is a law that upward only rent reviews may happen and since we signed in the boom that’s going to stay. Basically Lush Ireland is a money pit.My issue with Lush is the treatment of the Irish employees. They don’t look at the REPUBLIC of Ireland as being it’s own country. Many people in the head office don’t understand that Ireland is not the UK. I don’t think it’s just Lush people and it’s more of a UK ignorance but in a company that likes to shout about it’s ethics and fight against discrimination you’d think they’d realize they are repressing a whole country of it’s workers. No Irish managers have been promoted; maybe we’re too far here to kiss any ass. We’re never given prices in Euro and it’s a huge deal for them to actually get them to us. When money is given to charities and we ask if there is an Irish charity our money can go to we’ve been told ‘but isn’t it all just the same place?’. Many of the campaigns don’t even apply to us but they’re too lazy to figure out stuff for us.One employee that was in the Lush players was told he needed to tone down his accent (seriously). And the best of all, Mark called and ex-employee a fucking-Irish eejit and Jack said to her ‘wah wah wah Sunday bloody Sunday.’ Is that really ethical? Now I know many people didn’t have a contract issued but they hadn’t even had the Irish ones written until 2013. They don’t actually look into Irish laws; we were told by design team we wouldn’t need a tv license for our spa displays when Irish laws stipulate having a television on the premises requires a license. When it came to maternity cover and rights the manager who left on maternity leave had to figure it all out for herself. Mark and Mo haven’t been to Dublin in 5 years, Ro, Helen and Liz have never been there and most of the head office and the old retail support couldn’t be bothered to come over and see how the businesses are doing here. We are literally the red headed step children of Lush.
You know what? I’m only 50% convinced that’s anything to do with the shops being in Eire. The other 50% thinks it’s just their lack of interest in employment law rearing its ugly but fragrant head again. “Employment law different there? Well, we don’t really care about it here, so why bother with it there?”
I’ll be interested to see what happens in the event of Scottish independence.