Lush used to put 10% off vouchers into the gift boxes. They stopped doing that a while ago, but lots of people still have them because when they bought a gift box, they would save the voucher to use when they were doing a big shop – 10% off a £150 spend is worth more than 10% off a £20 spend, after all. The vouchers have no expiry date on them and the only condition is that Lush won’t accept them in December because they’re too busy (because it takes so long to push the “discount – 10%” button).
There has been some discussion and consternation on the Lush International Forum for a few days because of a rumour that Lush were going to stop accepting the vouchers. Remember there is no expiry date on the vouchers. After a few days, Alecommy who is a Lush employee posted on the forum, saying
Hello, sorry it took a few days to answer the question about the 10% discount voucher.
The information that was reported here came from a pre warning for the shops, which have now been advised on the full policy. We stopped distributing the discount vouchers about 2 years ago, but our customers will be able to use those vouchers in our uk network until the end of October 2013. You have a chance to use it to buy the lovely new Christmas products! Each other Lush country have different legislations/policies so please refer to the local T&c.
So, Lush are saying that the vouchers will not be accepted after the end of October this year. The vouchers have no expiry date on them, but Lush have decided that 3 months from now, they will be invalid.
Now, I don’t know the law relating to vouchers, and I am way too tired to google. Do it yourselves. But, as far as I understand it, the terms and conditions relating to a voucher are those that are written on it (in this case, no expiry date, not accepted in December) and any that are brought to your attention at the time of purchase. I 100% guarantee that nobody was told at the time of purchase that the vouchers would not be valid after 31/10/13. And, I’m pretty sure I remember that when Lush stopped issuing the vouchers, they said that all existing vouchers would be valid until they had all been used.
This Guardian article talks about the law relating to vouchers with expiry dates on them. Having read it, the only logical inference is that vouchers without expiry dates don’t expire and retailers must accept them.
If you have a voucher and Lush say they won’t accept it, don’t accept Lush’s bullshit. Get help from Trading Standards if need be. People bought Lush gifts knowing they’d be getting a 10% off voucher – it’s not acceptable for Lush to say they won’t accept the vouchers any more, and it might just be unlawful.