As you know, I’ve stopped shopping in Lush other than for Dream Cream, so I’m not generally aware of their new products. Someone has emailed me this week about a Hallowe’en ballistic, Soot Ball (emails, as always, to southside socialist at hotmail dot co dot uk).
This is what they said
I wanted to let you know about a literally ‘dirty’ issue affecting Lush UK at the moment.If you have seen the halloween products you will doubtless know that one of them is a black sprayed ‘sootball’ which is causing all sorts of problems for customers and staff alike.Customers are complaining that it stains them and the bath a horrible black colour and even some staff have said on the staff facebook page that it has caused them problems. Of course the more brainwashed staff say there’s no problem at all, which in fact may be true depending on which batch of product they have. This is down to poor quality control at the factory but the greenwash spin is that ‘each batch is handmade so will differ slightly’. What can’t be escaped is the fact that the product received inadequate testing at the factory before it was passed as a product, as usual.What is interesting is that in North America the product has been withdrawn! Due to it being inferior quality the North Americans are not letting it go on sale. Even tho the whole halloween campaign is based around it they are not allowing it to reach customers.This just goes to show a) the difference in Lush’s management styles; b) the North Americans desire to put the customer first and c) The Lush UK managements indifference to how customers feel about products and their ultimate desire to rake the money in at any cost. One line of conversation on the staff facebook was that it only stained your bath if it wasn’t clean, so to say to customers who complained that they didn’t clean their baths enough! Thanks Lush, you’re digging your own Halloween graves!
Two scrubs in, bathroom stinks of bleach, arms are killing me..