Yesterday, Lush employee Karl Bygraves said this on the international forum
We are allowed to bring the discount vouchers to a close as the last ones were printed 3 years ago. We have given 3 months notice in the shops and in the Fresh Matters catalogue that we will no longer be accepting them.
There has been an element of misuse of the vouchers however we do not want to penalise genuine customers so if you have one or more 10% Discount Vouchers and don’t think you will use them before the end of October please post them in to mail order with your name and address and we will register them against your name for use by the 1st June 2014. Please remember that they are not able to be used in December and will only be useable in mail order.
Then Lush “customer care” sent out this email to all the shops
Hello lovely shops!Just a little reminder to make sure all signage relating to the 10% discount vouchers is displayed and all staff are up to speed with the final date for acceptance (31st October 2013). Any vouchers you might be presented with after this time can be dealt with on a case by case basis 🙂If you have any queries just give us a call at Customer Care [phone number removed]Have a great weekend!Customer Care
Hi again!We’ve had a couple of queries about the ‘case by case basis’, I hope I can clarify this..By this we mean that if someone should give you a 10% discount voucher after October 31st it will be at your discretion, based on that individual situation, as to whether it is accepted. So, if you feel you would like to accept a voucher after the cut-off date, you are welcome to do so.Hope that clears any confusion up, give us a call if you are unsure 🙂xP.S. As outlined on the back of the vouchers, we cannot accept these during December.