Someone has sent me a copy of an email relating to customer care, which Lush had sent out in error. They’re not really very good at emails, are they? The usual customer care emails are full of spin and talk about how wonderful everything is, but the unedited info in the email that went out paints quite a different picture.
Products causing blistering? Products containing what might be glass? Products going mouldy? All of these things have been raised with Lush via the forum over and over again, for years. But it’s obviously still happening. If you buy a product, and it’s mouldy, or filled with foreign objects, or it causes blistering on your skin, contact your local council’s Trading Standards department straight away.