Way, way back in post 9 in the Bullshit series, we talked about Lush perfume bottles. Customer after customer complained that Lush perfume bottles were leaking, causing the loss of the perfume and in some cases, damage to furniture. After years of denying there was a problem Lush’s answer was that the manufacturing process caused some tiny variations in the dimensions of the bottles, and the crimping machine couldn’t crimp the stoppers properly. They said they’d dealt with it and everything should be fine.
The “Lush kitchen” has just done a new round of perfumes and people are complaining that the 30ml bottles aren’t full. Going by the photos people are posting on the “Lush kitchen” facebook page, the difference in quantity of content is very noticeable. Even the photos on the website show the bottles filled to very different levels.
Lush’s answer to the queries about it is
Hi everyone Apologies for taking a while to jump on this morning. For any concerns about fill levels on the perfumes I hope this reply might answer some of your questions. The machine that we use to fill perfumes is a vaccum filler, which means once a fill level it set, it will let you fill only to the set ml/g and then cut out which means there is very little chance of over or under filling. As it is a vaccum filler, it its also very unlikely that fill levels will alter throghout [sic] the batch. Therefore this leaves a very slim chance of variances on the first bottle filled to the 1000 bottle filled. With regards to variances between each of the perfumes, the machine was set each day with weight checks carried out on each perfume before the batch was run. As mentioned above, the type of machine that we use means they should then all be filled at the same level. There is always a gap left at the top of the bottle for perfumes as the ethanol in perfumes expands and in the past has caused a lot of bottles to leak, so no perfume should be filled completely to the top. As mentioned before the filling machine was set to only fill 30ml, so there was an adequate gap for expansion anyway. I hope the above explains a little more about the fill process of these perfumes. We do our best every day to bring you fresh exclusive cosmetics that you want to see from the Lush Kitchen, but we do still have to use filling machines and as everyone knows, machines don’t always work perfectly 100% of the time We did and continue to do everything in our power to make sure every product that leaves is perfect, and I sincerely apologise if any of you are not happy with your products. Should anyone have any questions or concerns about their products, please just ask or contact our dedicated We care team to discuss solutions.
So, last time the issue was the crimpage on the bottles, this time it’s because they’ve left space for some questionable science. What next? Whichever member of staff has fallen out of favour has been siphoning the perfume off to drink?
If you’ve bought perfume and you’re concerned that the content is short of what it should be, take it to your local Trading Standards officers and get them to check. And then go buy your perfume from a company that actually gives a shit.
ETA: Lush are now trying to say that the perfumes are in 50ml bottles, filled to 30ml. That would be funny if it wasn’t so obviously a nonsense attempt at making excuses. How can bottles of a size which has always been sold as 30ml now be 50ml?/ Have they made the glass much thinner so the internal dimensions are bigger, or are Lush selling perfume in miniature TARDISes?
One dedicated person on the Lush International Forum has gone to the trouble of measuring her perfume with a calibrated pipette, and says it contained 22ml, although sold and labelled as containing 30ml. That’s nearly a third missing. So, like I said, if you think your perfume might be short, don’t believe Lush when they say it’s ok, or when they say it’s actually in a 50ml bottle – take it to Trading Standards (see the website of your local council) and get it checked.