Really Crap Service From Nook

In about December 2013 I bought a Nook. I chose a Nook rather than a Kindle for various reasons which are not worth going into here. It has worked fine and I have been very happy with it until the past month.

In the second half of December, I tried to access my Nook library online a few times (on three different browsers on two different computers and a smartphone) but kept getting this error message

nookerrorI assumed it was a glitch at their end which would be resolved soon enough, and put it from my mind.

In the first week of January, I bought quite a few books from the Nook store, partly because of this post and this post. But when I turned my Nook wifi on, only one of the books waiting to be downloaded would download. If I had bought two or more books at once, only one of them would download onto the Nook. The rest just don’t appear. I contacted Nook and and they suggested erasing and reregistering the Nook. It’s a bit of a pain to do, but it worked. But I’ve probably bought a dozen books this month and having to erase and reregister the thing every time is more than a bit of a pain.

Then, the other day, I bought The Golem and the Djinni by Helene Wecker. It wouldn’t download. I erased and reregistered the device. It still wouldn’t download. I tried to contact both the Nook Chat and the Chat With a Nook Expert (they connect you to different bits)

nookchat

but both connected me, allowed me to type in my problem, and then immediately disconnected me. Repeatedly. And then at about 1910 on Thursday evening, both chat functions said they were unavailable, although the top one says it’s open till 2100 on weekday evenings and the bottom one says it’s open till 2200. Both have been continuously unavailable to me since Thursday evening.

I sent an email. Nobody replied. I tweeted @nook_uk and they said “We apol that u are still having issues w ur NOOK account. We are working on the issue and hope to have it resolved shortly.” I don’t think they had any idea what the problem was and that was just their standard line. I asked if it was a really complicated problem seeing as it has been going on three weeks now. They told me to erase and reregister the device. I said I’d already done that multiple times. They didn’t answer. So I tried it. And not only did the new book not download, but ten of the books that were already on it wouldn’t re-download. It just says “this book is unavailable for download at this time.” So I have no access to eleven of the books I have paid for. When I told @nook_uk what had happened, their response was “Sorry that it did not work. We hope to have the issue resolved soon. Which device are you using?” I told them which device I’m using, and that’s the last I’ve heard from Nook. No response to my emails, no explanation for why the live chat isn’t working, and no fixing of these problems.

Oh, and I still have no access to my online library so I can’t archive or unarchive books. And Nook don’t seem to give a toss.

I understand that faults develop, glitches happen, things break. But it’s not ok to do nothing about the problem, ignore a customer, ignore emails, ignore tweets, apparently block me from live chat, and then give advice that makes things worse. So, my advice to you is this: if you’re trying to decide between a Nook, a Kindle and a Kobo, don’t get a Nook.

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So, this is my first post

I’ve had a myspace blog for a long time, but I can’t remember the last time I used myspace, so the blog is there, doing nothing in cyberspace. And it’s linked to my real identity. I’d been half-heartedly considering setting up a new blog on a proper blog site, but never got around to doing it. I think that’s partly because there’s still a little bit of me that thinks blogs are a bit narcissistic. Why would anyone think the rest of the world wants to read their thoughts? What makes me think my thoughts are worth publishing?

The other day I published something on facebook and somebody whose opinion I very much respect asked me why I didn’t have a blog yet. So that was the trigger for this. Blame him. I have chosen to keep this blog anonymous and I ask those of you who know my real identity to please respect my choice. I work in a public sector job and if readers don’t know who I am, that gives an added level of security and confidentiality to the service users I work with. I will state here and now that if I do talk about work, service users will be mentioned in very vague terms and I will be doing all I can to disguise their details to make them non-identifiable. This could entail changing ages, conditions, locations and other details while keeping the gist of the post the same.

I will be using this blog to talk about the things I think about. That might be my job, my trade union activism, how much I hate this Government, what it’s like to be a cyclist in this city, feminism, cake, what it’s like to be in a long-distance relationship with a man so lovely I feel like smiling just because he exists (when I told him I was starting a blog he asked me not to embarrass him. I seem to have blown that already), things I like on telly, books I am reading – anything at all that passes through my jumbled messy attic of a mind. I’m willing to discuss and debate but I’m not willing to be abused on my own blog – if you want to make a comment, fine. If you just want to call me a cunt, fuck off and set up your own blog for abusing people on the internet. I should say now that I do swear, quite a lot, especially when agitated. Given that I hang out on cycling forums, I’ve picked up some quite creative swears (thank you Charlotte for fuck-haired imbecilic cockwomble) and I’m not afraid to use them. I don’t think swearing is the sign of a small vocabulary. Face it, I know the normal words and the swear words!

I’m still getting used to how this site works so I might make technical errors. Point and laugh, I don’t care. The person who never made a mistake never made anything. (Aren’t clichés great?)

I think that might be all for now. Shall I get on with the proper blogging?